Privacy Policy

1. About Jet Pack

Jet Pack is a cloud-based business management platform designed for service centers and small businesses. The platform helps businesses manage customers, inventory, repair operations, invoicing, marketing campaigns and WhatsApp Business communications using Meta's official APIs.

2. Information We Collect

Depending on the services you use, we may collect the following categories of information.

2.1 Business Information

• Business Name
• Business Address
• Business Email
• Business Phone Number
• GST Number (where applicable)
• Business Registration Information

2.2 User Account Information

• Full Name
• Email Address
• Mobile Number
• User Role
• Username
• Login Activity
• Device Information

2.3 Customer Information

Your organization may store customer information within Jet Pack, including:

• Customer Name
• Contact Number
• Email Address
• Device Information
• Repair History
• Invoice Information
• Warranty Information

Jet Pack processes this information solely to provide services requested by your organization.

3. WhatsApp Business Platform Integration

Jet Pack integrates with the Meta WhatsApp Business Platform using Meta's official APIs. When you connect your WhatsApp Business Account through Meta Embedded Signup or OAuth authorization, Jet Pack may securely store:

• WhatsApp Business Account ID (WABA ID)
• Phone Number ID
• Display Phone Number
• Business Portfolio ID
• Access Tokens issued by Meta
• Template Information
• Template Approval Status
• Messaging Configuration

Jet Pack never collects or stores your Facebook password. Authentication is performed entirely by Meta through secure authorization mechanisms.

4. Customer Communication Data

When WhatsApp messaging is enabled, Jet Pack may process:

• Recipient phone numbers
• Outgoing message requests
• Message templates
• Message delivery status
• Read status
• Failed delivery information
• Incoming WhatsApp messages
• Media metadata
• Conversation identifiers

This information is used solely for providing messaging services, reporting, auditing, and troubleshooting.

5. How We Use Your Information

We use information collected through Jet Pack to:

• Provide and maintain our services
• Manage customer accounts
• Authenticate users
• Process WhatsApp Business communications
• Send notifications and service updates
• Create and manage WhatsApp message templates
• Generate business reports and analytics
• Improve system performance
• Detect fraudulent or unauthorized activities
• Maintain security and reliability
• Comply with applicable legal obligations

6. Information Sharing

Jet Pack does not sell or rent your personal information. Information may only be shared under the following circumstances:

• With Meta when using WhatsApp Business Platform features.
• With trusted infrastructure providers that help us operate our platform.
• To comply with applicable laws, regulations, or legal requests.
• To protect the rights, safety, and security of Jet Pack, our customers, or others.
• During mergers, acquisitions, or business transfers, subject to applicable privacy obligations.

7. Third-Party Services

Jet Pack integrates with third-party platforms including, but not limited to:

• Meta WhatsApp Business Platform
• Facebook Login
• WhatsApp Cloud API

These services operate under their own privacy policies and terms of service.

8. Cookies and Analytics

Jet Pack may use cookies and similar technologies to:

• Maintain secure user sessions
• Improve website performance
• Analyze website usage
• Enhance user experience
• Remember user preferences

Users may disable cookies through their browser settings, although certain features may not function correctly.

9. Data Security

Jet Pack implements commercially reasonable security measures to protect customer information.

These include:

• HTTPS encryption
• Secure authentication mechanisms
• Role-based access control
• Secure storage of Meta access tokens
• Database access restrictions
• Server monitoring and logging
• Regular software updates

Although we strive to protect your information, no method of transmission or electronic storage is completely secure.

10. Data Retention

Jet Pack retains information only for as long as necessary to:

• Provide requested services
• Maintain customer accounts
• Comply with legal obligations
• Resolve disputes
• Maintain system security
• Improve service quality

Data retention periods may vary depending on applicable legal or regulatory requirements.

11. Data Deletion

Customers may request deletion of their Jet Pack account or personal information by contacting our support team.

Upon verification, Jet Pack will:

• Remove stored business information where permitted.
• Disconnect Meta integrations.
• Remove stored Meta access tokens.
• Delete customer communication records where applicable.
• Remove account-related information unless retention is required by law.

Certain information may be retained where legally required or necessary to resolve disputes or enforce agreements.

12. User Rights

Depending on applicable laws, users may have the right to:

• Access their personal information.
• Correct inaccurate information.
• Request deletion of personal information.
• Withdraw previously granted permissions.
• Disconnect Meta integrations.
• Request a copy of stored information.

Requests may be submitted using the contact information provided below.

13. Children's Privacy

Jet Pack is intended for use by businesses and individuals who are at least 18 years of age. We do not knowingly collect personal information from children.

14. International Data Transfers

If Jet Pack processes information across different geographic regions, we take reasonable steps to ensure that appropriate safeguards are implemented to protect personal information in accordance with applicable laws.

15. Changes to This Privacy Policy

Jet Pack may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.

The updated version will be published on this page with a revised Effective Date.

Continued use of Jet Pack after such changes constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy or our data handling practices, please contact us.

Jet Pack

Email: support@jetpack.co.in

For privacy-related requests, including data access or deletion, please contact us at the email address above.